Frequently Asked Questions
Account and Registration
With your name and email you'll gain instant access to a demo account. Verify your information and you'll unlock all the platform's features.
A valid identity document; A proof of address issued within the last 3 months (water, electricity or gas bill, or a bank statement); A selfie to confirm you are the account holder.
* Documents must be in the account holder's name, fully legible and uncropped. * Digital documents must be submitted in their original PDF version.
Only a few seconds, as the process is automated. If additional checks are required, it can take up to 24 business hours. You will receive a confirmation email once your verification is complete.
Log in and go to Open Live Account > New Live Account to see the status of each document. If a document is declined, the reason is displayed along with guidance for resubmission.
Go to "Profile" > "Personal Information" and edit the fields you need.
Changes to sensitive data may require additional documentation. Contact support if you have any difficulty.
Demo, with USD 100,000 in virtual funds to explore the platform. Live, with competitive spreads for traders. Multi Account Manager, for managers who trade on behalf of third parties. Echo, linked to the strategies of a Multi Account Manager.
Profile and Settings
Go to "Settings" > User Settings > "Language" and select your preferred language. The platform is available in English, Portuguese, Spanish and other languages. The change is applied immediately.
Yes. Go to "Settings" > User Settings > "Overall Appearance" and choose between "System", "Light" or "Dark".
Go to "Settings" > User Settings > "Change Password". Enter your current password, set the new one and confirm. If needed, use "Forgot my password" on the login screen.
Go to "Settings" > User Settings > "Two Factor Authentication". Enable the option and link an authenticator app. We recommend enabling two factor authentication to protect your account.
Deposits and Withdrawals
Excent Capital accepts Credit/Debit card payments, SWIFT transfers, cryptocurrencies including Bitcoin and USDT, and regional methods such as PIX (Brazil), SPEI (Mexico) and other local options per country.
Log in, go to Deposit, choose your method, enter the amount and follow the instructions. Funds are credited according to the timeframe of the chosen method.
The minimum deposit at Excent Capital is USD 50.
Credit/Debit Card and most local payments will take only a few minutes. Cryptocurrency deposits take 10 to 30 minutes, depending on blockchain confirmations. SWIFT transfers can take 1 to 5 business days.
Go to "Deposit" > Withdraw, select the method, enter the amount and confirm. Excent Capital processes withdrawals within 24 business hours.
Excent Capital processes withdrawals within 24 business hours. Payment processors and banks may take additional time to complete the transfer.
If the issue persists, contact support and we'll provide you with the tracking details for the transaction.
Trading Platform
Visit excent.capital and click . You can also download the Excent Capital app, available on iOS and Android.
Excent Capital offers FX currency pairs, US Stocks, commodities such as gold and oil, global indices and ETFs. You can access the complete list here.
Select the asset in the market panel, set your position size in lots and click "Buy" or "Sell". You can also set stop loss and take profit levels.
When opening an order, enable the Take Profit and Stop Loss levels and enter your values in the confirmation panel. On open positions, click the trade in the active positions panel to add or modify levels.
Use the account selector in the top left menu. A list appears with all your active accounts.
Check your email and password, or use Forgot my password. If you have it enabled, review your two factor authentication. If the problem persists, feel free to contact our Support.
Trading Strategies
A selection of experienced traders sharing their active strategies, which you can join and follow in real time through MAM and Echo accounts.
On your platform, click on Settings > Trading Strategies. You can filter strategies by performance, total return, maximum drawdown and number of followers. Review each provider's detailed history before joining. Past performance is not an indicator of future results.
Choose a strategy and click "Connect". You'll receive a document to agree to the terms. Once your account is approved, you'll be able to transfer funds to your Echo Account and start taking part in the strategy.
Go to Trading Accounts, open the account's settings in the upper right corner, and click "Unlink". The unlinking process may be subject to open positions or market conditions. Once completed, your balance will be transferred to your Live Account and the Echo Account will be deactivated.
Each signal provider sets a performance fee, visible on their profile before you activate a copy. The fee applies only to profits generated by the strategy, and Excent Capital adds no extra fees.
You can apply through the Trading Strategies panel. Approval is based on your trading history, and you need to demonstrate consistency and real experience.
* Trading involves a high level of risk. Copying another trader does not guarantee results, and Excent Capital does not endorse or recommend any Account Manager.
Partners Programme
Go to the Partner Area and choose the partnership model that best suits your profile and experience, such as Introducing Broker or Trading Strategies. to get started.
Introducing Broker commission at Excent Capital works on a rebate model.
Trading Strategies commission works through a performance fee, a share of the profits generated.
The Excent Capital Partner Area shows active referrals, traded volume, commissions per period, payment history and per client reports, all in real time.
In the Partner Area, go to "Commissions", click the card, enter the method and amount, and confirm.
Events and Incentives
Yes. Excent Capital hosts regular live webinars with market analysis and platform education, in Portuguese and Spanish. Upcoming sessions are announced on the website, by email and on our social media channels.
We announce upcoming webinars through our social media channels and by email. When an invitation is posted, simply register using the link provided to receive your access details. Registration is free.
Yes. Excent Capital runs exclusive incentive campaigns for clients and partners, with rewards such as tickets to major sporting events and travel experiences. Each campaign has its own eligibility rules and duration.
Active campaigns are announced by email, platform notifications and Excent Capital's social media channels. The full terms and conditions are available on each campaign's page.
Regulation and Security
Yes. Excent Capital is a multi-regulated broker and holds client funds in segregated accounts, separate from its operational capital.
The Financial Services Authority of Seychelles authorises, supervises and oversees Excent Capital's operations, ensuring standards of conduct, transparency and segregation of funds.
Client funds at Excent Capital are held in segregated accounts, completely separate from the company's operational resources, so your money is never mixed with the company's own capital.
Segregated accounts are bank accounts used exclusively for client funds. Excent Capital cannot use these resources for its own operations, a structural protection required by the regulator.
Client funds are held in custody at a bank regulated by the Financial Services Authority of Seychelles. The separation between client funds and company capital is guaranteed by contract and audited by the regulator.
Demo Account
Yes. Every Excent Capital account includes a free demo account with a virtual balance so you can test all platform features.
Your demo account never expires. You can keep practising on the platform for as long as you like.
The demo account comes with USD 100,000 in virtual funds, and you can reset the balance at any time under "Settings" > Trading Accounts > "Reset Account".
Yes. The demo account mirrors live conditions, making it the best way to learn the platform and test strategies without financial risk.
Contact and Support
You can contact Excent Capital through the live chat on the website, by email at support@excent.capital and via WhatsApp. Support is available in English, Portuguese and Spanish.
Our support team is available 24 hours a day, five days a week, aligned with global market hours.
Wherever you trade from, assistance is available whenever the markets are open.
Go to Support > "Submit Request", describe the issue with screenshots or proof if relevant, and submit. You receive a protocol number to track the status.
Live chat replies within minutes during support hours. Email and tickets are answered within 24 business hours, with urgent cases prioritised.
Excent Capital provides support in Portuguese, Spanish and English across all channels.
Contact support with the details of the transaction: amount, date and proof of payment if applicable. For common issues, see the Deposits and Withdrawals section of this FAQ first.
Legal Documents
All legal documents are in the Legal Area, available in PDF: the Risk Disclosure Statement, the Privacy Policy, the Client Services Agreement and the Complaint Handling Policy.
The Risk Disclosure Statement explains the risks involved in trading FX and other leveraged products with Excent Capital. We recommend reading it before opening an account or placing any trade.
The Excent Capital Privacy Policy, available in the Legal Area, details how data is collected, stored and used, in compliance with the General Data Protection Law and other applicable legislation.
Still Have Questions?
Our team is ready to help. Get assistance by contacting support@excent.capital